The dissertation deals with the question of whether the counselling and guidance tools available at job centres match the requirements of people with a migration background. The author presents a qualitative study on the subject, which demonstrates across all hierarchical levels whether and how job centre employees utilise their decision-making and action allowances for presenting this special clientèle to the job market. The result shows that job centres as social service providers do not as yet utilise their potential for integrating immigrants into the job market.
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