Fit for Growth - Vinay Couto - ebook

Fit for Growth ebook

Vinay Couto

0,0
94,99 zł

Opis

A practical approach to business transformation Fit for Growth¯* is a unique approach to business transformation that explicitly connects growth strategy with cost management and organization restructuring. Drawing on 70-plus years of strategy consulting experience and in-depth research, the experts at PwC's Strategy& lay out a winning framework that helps CEOs and senior executives transform their organizations for sustainable, profitable growth. This approach gives structure to strategy while promoting lasting change. Examples from Strategy&'s hundreds of clients illustrate successful transformation on the ground, and illuminate how senior and middle managers are able to take ownership and even thrive during difficult periods of transition. Throughout the Fit for Growth process, the focus is on maintaining consistent high-value performance while enabling fundamental change. Strategy& has helped major clients around the globe achieve significant and sustained results with its research-backed approach to restructuring and cost reduction. This book provides practical guidance for leveraging that expertise to make the choices that allow companies to: * Achieve growth while reducing costs * Manage transformation and transition productively * Create lasting competitive advantage * Deliver reliable, high-value performance Sustainable success is founded on efficiency and high performance. Companies are always looking to do more with less, but their efforts often work against them in the long run. Total business transformation requires total buy-in, and it entails a series of decisions that must not be made lightly. The Fit for Growth approach provides a clear strategy and practical framework for growth-oriented change, with expert guidance on getting it right.*Fit for Growth is a registered service mark of PwC Strategy& Inc. in the United States

Ebooka przeczytasz w aplikacjach Legimi na:

Androidzie
iOS
czytnikach certyfikowanych
przez Legimi
Windows
10
Windows
Phone

Liczba stron: 379




Contents

Cover

Title Page

Copyright

Preface

Part I: Introduction and Fit for Growth Overview

Chapter 1: Do You Need to Cut to Grow?

Circuit City: The Ostrich Approach

IKEA: Elevating Cost Optimization to an Art Form

The Fit for Growth Index

Chapter 2: Becoming Fit for Growth: The Restructuring and Renewal Journey

Focus on Differentiating Capabilities

Align the Cost Structure

Reorganize for Growth

Enable Change and Cultural Evolution

Continuous Cost-Fitness Renewal

Chapter 3: The Leader's Role: Aligning Costs with Strategy

How Do You Know When It's Time?

The Three Core Questions Leaders Ask

What Makes the Fit for Growth Approach Different

Part II: How to Cut Costs and Grow Stronger: A Manager's Guide

Chapter 4: Levers of Cost Reduction: What, Where, and How

Setting the Objective

Identifying Differentiating Capabilities

Selecting the Cost-Reduction Levers

“What” Do We Do? Business Portfolio and Capability Choices

“Where” Do We Do It? Organization and Location

“How” and “How Well” Do We Do It? Operational Excellence

Chapter 5: Portfolio Rationalization: Decide What Business You Should Be In

What Is Portfolio Rationalization?

When to Use Portfolio Rationalization

How to Rationalize the Portfolio

Chapter 6: Zero-Basing: Justify What to Keep, Not What to Kill

What Is Zero-Basing?

A Versatile, Holistic Cost Lever

When Should You Zero-Base Your Capabilities?

How to Zero-Base Your Capabilities

Chapter 7: Aligning the Operating Model: Redefine Where Critical Work Gets Done

Operating Model Elements and Archetypes

When to Redesign Your Operating Model

How to Redesign Your Operating Model

Chapter 8: Outsourcing: Let External Providers Generate Value for You

What Is Outsourcing?

When to Outsource

The Outsourcing Process: How It Works

Chapter 9: Footprint Optimization: Rethink Your Operations and Overhead Locations

What Is Footprint Optimization?

When to Use Footprint Optimization

Footprint Optimization: How It Works

Chapter 10: Process Excellence: Simplify Work and Minimize Bureaucracy

What Is Process Excellence?

When to Use Process Excellence

A Guide to Process Excellence

Aligning Process Excellence with Other Cost Levers

Chapter 11: Spans and Layers: Flatten and Empower the Organization

What Is a Spans and Layers Restructuring?

When to Restructure Spans and Layers

How to Restructure Spans and Layers: Five Steps to a Leaner Organization

Chapter 12: Strategic Supply Management: Extract More Value from Your Purchases

What Is Strategic Supply Management?

When Should a Company Use Strategic Supply Management?

Making It Happen: A Guide to Strategic Supply Management

Chapter 13: Digitization: Make Technology a Game Changer

What Is Digitization?

When to Use Digitization

How to Digitize

Part III: Coping with Cost Restructuring: How to Manage and Sustain the Change

Chapter 14: Running a Cost Transformation: Mobilizing, Scaling, and Sustaining

Phase 1: Diagnostic and Case for Change

Phase 2: Detailed Design

Phase 3: Execution

Chapter 15: Morale, Emotions, and Expectations: Leading during a Restructuring

Uncertainty and Anxiety

Phase 1: Opportunity, but for Whom?

Phase 2: Anxiety Surfaces

Phase 3: Turmoil, but also Glimmers of Something Better

Chapter 16: The Human Element: Getting People Ready, Willing, and Able to Change

Elements of a Culture-Led Change Management Program

Phase 1: Diagnostic and Case for Change

Phase 2: Detailed Design

Phase 3: Execution

Chapter 17: Staying Fit for Growth

Strategic Levers: Translating Strategy into Performance

Operational Levers: Executing Against the Plan

Organizational Levers: Assign Accountability and Reward Cost Consciousness

Cultural Levers: Unleashing the Individual

Sense and Sustainability: Getting from Here to There

Acknowledgments

About the Authors

Index

End User License Agreement

List of Illustrations

Figure 1.1

Figure 1.2

Figure 2.1

Figure 2.2

Figure 3.1

Figure 3.2

Figure 4.1

Figure 4.2

Figure 4.3

Figure 5.1

Figure 5.2

Figure 5.3

Figure 5.4

Figure 6.1

Figure 6.2

Figure 6.3

Figure 6.4

Figure 7.1

Figure 7.2

Figure 7.3

Figure 7.4

Figure 7.5

Figure 8.1

Figure 8.2

Figure 8.3

Figure 8.4

Figure 9.1

Figure 9.2

Figure 9.3

Figure 10.1

Figure 10.2

Figure 10.3

Figure 11.1

Figure 11.2

Figure 11.3

Figure 11.4

Figure 11.5

Figure 12.1

Figure 12.2

Figure 12.3

Figure 12.4

Figure 13.1

Figure 14.1

Figure 14.2

Figure 14.3

Figure 14.4

Figure 14.5

Figure 14.6

Figure 15.1

Figure 16.1

Figure 16.2

Figure 16.3

Figure 16.4

Figure 17.1

Guide

Cover

Table of Contents

Begin Reading

Part 1

Chapter 1

Pages

i

ii

iii

iv

ix

x

xi

xii

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

151

152

153

154

155

156

157

158

159

160

161

162

163

164

165

166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

200

201

202

203

204

205

206

207

208

209

210

211

212

213

214

215

216

217

218

219

220

221

222

223

224

225

226

227

228

229

230

231

232

233

234

235

236

237

238

239

240

241

242

243

244

245

246

247

248

249

250

251

252

253

254

255

256

257

258

259

260

261

262

263

264

265

266

267

268

269

270

271

272

273

Fit for Growth

A Guide to Strategic Cost Cutting, Restructuring, and Renewal

Vinay Couto | John Plansky | Deniz Caglar

Cover image: Paul McCarthyCover design: Wiley

Copyright © 2017 by PricewaterhouseCoopers Advisory Services, LLC. All rights reserved.

© PricewaterhouseCoopers Advisory Services, LLC. PwC refers to the U.S. member firm or one of its subsidiaries or affiliates, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data:

Names: Couto, Vinay, author. | Plansky, John, author. | Calgar, Deniz, author.

Title: Fit for growth : a guide to strategic cost cutting, restructuring, and renewal / Vinay Couto, John Plansky, Deniz Calgar.

Description: Hoboken, New Jersey : John Wiley & Sons, Inc., [2017] | Includes bibliographical references and index.

Identifiers: LCCN 2016044308 (print) | LCCN 2016059807 (ebook) | ISBN 9781119268536 (cloth) | ISBN 9781119268543 (pdf) | ISBN 9781119268550 (epub)

Subjects: LCSH: Cost control. | Reengineering (Management) | Corporate turnarounds.

Classification: LCC HD47.3 .C68 2017 (print) | LCC HD47.3 (ebook) | DDC 658.15/52–dc23

LC record available at https://lccn.loc.gov/2016044308

Preface

Many companies today are trying to jump-start flattening revenues and deliver higher returns to investors. Some are fighting off efforts by activist investors to gain control of their company. Others are simply trying to survive and regroup. A few are racing to fend off bankruptcy. More and more, enterprises of all kinds are realizing that the only way to unleash profitable growth is to cut costs—often dramatically. In the globally interconnected, digitally disintermediated, hypercompetitive markets of the early twenty-first century, there is no safe harbor when it comes to the bottom line. Companies need to focus on managing costs as rigorously as they concentrate on growing revenues. As with any living organism, there is no profitable growth without equally robust pruning.

We have 70 years of collective experience in helping companies succeed in challenging markets. The surest path to success, we have found, is for companies to become Fit for Growth. Companies that are Fit for Growth do three things consistently and continuously:

They focus on a few differentiating capabilities—the things they do better than any other company.

They align their cost structure to these capabilities.

They organize for growth.

Our research and client experiences—based on lessons learned at hundreds of companies across all business sectors worldwide—show that companies that follow this Fit for Growth formula generate the highest growth and financial returns.

This book is a definitive guide for senior executives and middle managers on how to align their company's costs and organization with their strategy, so that they can grow, create value, and continuously outperform their competitors. It provides a complete blueprint for running a large-scale Fit for Growth cost transformation, including concepts, ideas, analyses, real-life case studies, and specific hands-on advice. It can also serve as a definitive handbook of the most important methods for managing costs.

The book is organized into three parts, each focusing on different aspects of the Fit for Growth approach. Each can also be read on its own. Part I, “Introduction and Fit for Growth Overview,” introduces the Fit for Growth approach, which explicitly connects a company's growth agenda with its organization and cost agenda. Through specific company examples, we give economic and business reasons why companies need to cut costs strategically to grow. We explore what it means to become Fit for Growth and the key elements of the restructuring and renewal journey: identifying differentiating capabilities, aligning the cost structure, and reorganizing for growth. Last, we share 10 best practices for CEOs and CxOs to guide their organizations through a Fit for Growth transformation.

Part II, “How to Cut Costs and Grow Stronger: A Manager's Guide,” dives into tried and proven approaches to strategic cost reduction. Through case studies and best practices, we discuss the nine most important techniques, or “levers,” for cost management: business portfolio rationalization, zero-basing, aligning the operating model, outsourcing, footprint optimization, process excellence, restructuring management spans and layers, strategic supply management, and digitization. We explain each lever with practical examples, suggest when it should be applied, and walk through a step-by-step approach on how to execute.

In Part III, “Coping with Cost Restructuring: How to Manage and Sustain the Change,” we discuss restructuring and ongoing renewal, focusing on the Fit for Growth restructuring journey and sustainability. We start by discussing how to mobilize, scale, and run a successful Fit for Growth transformation. Then we turn to the people aspects: how to manage the organizational morale throughout a cost transformation journey, and what senior leaders must do to keep their organizations engaged. We also discuss how to get the people in the organization ready, willing, and able to change. We review basic change management techniques and discuss why these techniques alone are not enough, and detail how executives must enlist the organization's culture to motivate, enable, and sustain the change. Last, and perhaps most important, we focus on how a company can stay Fit for Growth by introducing tools and techniques to sustain the benefits of the transformation and avoid returning to old, inefficient behaviors.

Whether you are an executive looking to catalyze growth in your organization, or have recently found out that your own organization is preparing to go through a restructuring journey, in Fit for Growth: A Guide to Strategic Cost Cutting, Restructuring, and Renewal you will find strategies, specific examples, and hands-on advice about how to cut costs carefully and effectively—and emerge from the process stronger and ready for growth.

Part IIntroduction and Fit for Growth Overview

1Do You Need to Cut to Grow?

What is currently inhibiting your company's ability to grow? Is it simply the global economic headwinds all companies are trying to navigate? Or is it rising consumer expectations? Digital technology disruption? Increased regulatory scrutiny? Competitive pressure on margins? Commodity volatility? Or has an activist investor just taken a substantial stake in your company and demanded immediate and drastic cost savings?

It doesn't matter. The effect is the same. Whether they're trying to jump-start flattening revenues or facing imminent bankruptcy, companies across industries and geographies are realizing that the only way to unleash growth—profitable growth—is to cut costs, often dramatically. In the globally interconnected, digitally disintermediated market in which all enterprises operate today, there is no safe harbor when it comes to the bottom line. To protect and bolster it, companies need to focus on managing costs as rigorously as they concentrate on growing revenues. In fact, as with any living organism, there is no profitable growth without equally robust pruning.

Welcome to the New Normal.

So, are you fit to weather this tough competitive environment and come out ahead? We've devoted 70 years of collective experience to helping dozens of companies answer this question affirmatively: Are you Fit for Growth?

To be fit in this way means to be prepared as a growth enterprise. This is not just a matter of innovation prowess, entry into new markets, or acquisition savvy. It means to have your resources, and thus your cost structure, aligned to your company's overall strategy—deployed toward the right businesses, initiatives, and capabilities to execute your growth agenda effectively. Fit for Growth companies have the right amount of resources they need to compete effectively—no more, no less—at the right places. As we noted in the Preface, companies become Fit for Growth by doing three things consistently and continuously:

They focus on a few differentiating

capabilities

.

They align their

cost structure

to these capabilities.

They

organize

for growth.

To focus on a few differentiating capabilities, you must build a clear identity for your company, based on the things you do better than any other company. These differentiating capabilities—the three to six combinations of processes, tools, knowledge, skill, and organization that enable your company to outperform—are at the heart of the Fit for Growth approach. When you know what your company does well and base your strategy on it, it gives you a “lighthouse”: a clearly defined, focused goal that everyone in the company can see that directs them all to fulfill the same objectives. In such companies, employees know what drives the company's strategy; indeed, outsiders know, too.

But too many companies have not achieved this focus, and you can generally tell by the distractions endemic to working there. Too many initiatives clog people's calendars. Managers go to multiple meetings on unrelated topics every day. The best talent is tasked on so many high-priority programs that they are burning out. The distractions drain financial resources as well, so it's no wonder that these companies routinely underinvest in the activities unique to their enterprise, where they have begun to build a distinctive edge.

If a company's cost structure is not aligned to the company's strategy, its leaders will base their spending on other factors—generally to the company's detriment. We often see companies struggle this way. You can spot them because of symptoms like these:

They use benchmarking as a way to make allocation decisions. Every function from marketing to HR to risk management is pursuing an excellence agenda, spending significant money to be “best in class”—better than other companies, whether or not those functions are strategically critical to the company.

Legacy programs with little impact continue to get funded—becoming self-sustaining organizations in their own right—while priority growth initiatives cannot get off the ground.

The budget process is basically “last year plus 3 percent,” and staffing levels are out of sync—they might have twice as many finance people counting the money as sales people bringing it in, for example. Every couple of years, they go through a “fire drill” cost-cutting program to reduce overhead, and then watch the costs steadily creep back.

Last, if a company is not organized for growth, inefficiencies proliferate and decision making becomes uncertain. The internal bureaucracy is so cumbersome that it takes a week to get a sales quote approved; meanwhile your competition wins the business. Decisions made weeks ago still have not been executed and, worse, frequently come back for reconsideration. Information moves haltingly through the organization and is not readily available to the people who need it. People are afraid to take calculated risks for fear of failure and career derailment, which stifles innovation. Managers actually “manage” fewer than four staff on average and are overinvolved in their subordinates' work. Incentives don't motivate behaviors that drive the company's strategic priorities.

You get the picture. Too many organizations are not Fit for Growth, and their employees, leaders, and shareholders are living with the consequences. In fact, the majority of institutions—both private and public—display some or all of these symptoms.

In the current business and economic context, company leaders cannot afford to let their organizations get or stay out of shape—not if their goals involve profitable growth. They need to focus on what they do best, align the cost structure, and organize to support the strategy. They need to accept the facts: they need to cut to grow.

And that is hard. It requires difficult choices and wrenching trade-offs. Not everything you do is a differentiating capability, which means that you are probably overinvesting in the rest of your processes, systems, and organization if you haven't made conscious choices on how to allocate costs. This is particularly true of large, mature companies that have settled into a complacent, comfortable rhythm. The lean structure and laser focus of their early years has dissipated, and it becomes increasingly difficult to get back in shape.

Consider the cautionary tale of consumer electronics retailer Circuit City.

Circuit City: The Ostrich Approach

Circuit City's precipitous fall from grace vividly illustrates what not to do in the quest to be Fit for Growth. Forced out of business in early 2009, the once thriving big-box chain careened from solvency to bankruptcy to liquidation in less than six months.

Why? Because management did not adhere to the Fit for Growth formula. They lost sight of their differentiating capabilities system, which was centered on the hand-holding, advisory relationship they had developed with middle-class consumers looking to buy big-ticket electronics devices. Therefore, when it came time to cut costs, they cut into this productive muscle—undermining the customer experience—instead of shedding other nonessential costs. Last, they did not make the changes to their organization necessary to protect and promote what they did best.

Serial entrepreneur Sam Wurtzel was onto something big in 1949 when he opened a television shop in the front half of a tire store in Richmond, Virginia. He foresaw the American public's fascination with the fledgling medium and helped put a TV set within lower-income families' reach by offering installment payment plans and free overnight in-home demonstrations.1

In the flush postwar 1950s, Wurtzel sensed the growing demand for refrigerators, washing machines, and electric stoves and capitalized on that wave by offering appliances in his stores. He spotted the trend toward big-box discounting and was one of the first retailers to build superstores. Over the decades, under continued astute management, Circuit City expanded its offerings from TVs to appliances and personal computers. By 2000, it was the dominant electronics retailer in the country with 60,000 employees at nearly 700 locations and annual sales of more than $12 billion. Circuit City was ranked in the top 200 of the Fortune 500 and was featured in management expert Jim Collins's bestseller Good to Great.2

Circuit City flourished for decades with a commissioned sales force trained to hand-sell expensive and complicated home entertainment systems and appliances, along with extended service plans. These salesmen in sports jackets were the cornerstone of the company's business model, and they felt a sense of pride and loyalty in the company. They were experts in their field, educating buyers and participating in the rewards. Circuit City built its value proposition around the customer experience this veteran sales force delivered.

But as the company advanced toward the end of the century, it lost sight of this differentiating capabilities system and did not evolve it to meet changing customer needs. Circuit City did not adjust its product assortment or store formatting to keep up with retail trends or the times, and failed to play to its strength in customer experience enabled by expert advice. It also strayed from its premium-customer-experience value proposition when it signed cheap real estate leases for “B”- and “C”-grade sites inconvenient to customers.3

You have only to look as far as Best Buy—which experienced steady growth as Circuit City's sales declined—to understand what Circuit City could have done differently.

It could have sought opportunities to keep its trust-based premium advisory capabilities front and center. It could have invested in locations more convenient to customers and attracted traffic by offering the full line of home theater systems, accessories, peripherals, and gaming software. It could have streamlined the shopping experience for busy customers and been earlier and bolder in capitalizing on the promise of the Internet, especially in the services arena, where it had a natural advantage. In fact, high-end advisory services—such as home entertainment system consulting and installation—were a natural market opportunity for Circuit City's expert sales staff.

Having already lost significant ground to Best Buy and Amazon, Circuit City was on its heels when it came to terms with the magnitude of its financial distress in the early 2000s—and then it made mistake after mistake. Instead of engaging in a proactive and strategic process to redirect resources to its differentiating capabilities, it reacted haphazardly with a series of ill-considered tactical moves.

In 2001, it exited the appliance business overnight—the company didn't even inform its suppliers before it announced the move. It scrapped a store remodeling initiative targeted to roll out a more consumer-friendly format. And most alarmingly, in 2003, it summarily fired thousands of its most tenured and knowledgeable commissioned sales staff and replaced them with inexperienced hourly employees. Circuit City projected at the time that the disruptive impact on morale and customer satisfaction would be over in one month. They could not have been more wrong.4

By late 2008, when the recession and credit crisis struck, Circuit City's stock price had plummeted 90 percent to 10 cents a share (versus Best Buy's $25),5 prompting the NYSE to threaten delisting.6 Vendors were refusing to supply the stores, given the backlog of inventory the retailer had failed to unload and vendors' doubts that Circuit City would be around to pay off its debts. And store employees were so disheartened by rounds of mishandled layoffs—while headquarters executives remained secure and well compensated—that there was no reservoir of goodwill to draw on to shore up sales. And no cash—the company had engaged in a lavish $1 billion stock buyback program between 2003 and 2007, leaving it without necessary reserves.7

This domino effect of bad decisions left Circuit City tragically unfit to survive the perfect storm of the Great Recession. It declared bankruptcy on November 10, 2008, and was forced into liquidation by its creditors within months. The last Circuit City store closed its doors on March 8, 2009.8

It's easy to play Monday morning quarterback, but when you are a senior manager in the midst of stalled growth and declining results, it is anything but easy to clear a way up and out. It's not hard to be Fit for Growth, in theory. But in practice, for many companies it's next to impossible.

For those companies that align their costs and organization with their distinctive and differentiating capabilities, however, the results are impressive and enduring.

IKEA: Elevating Cost Optimization to an Art Form

Here's the story of another big-box retailer, founded in the post–World War II era by an enterprising leader with a clear vision of how middle-class consumers wanted to live in their homes. Same context, different outcome.

Swedish home furnishings superstore IKEA has set a great example when it comes to focusing on what it does best and aligning its costs and organization, not only for itself, but also—quite explicitly—for the consumers that the IKEA Group and its franchisees serve in 386 stores in 48 countries worldwide (as of 2016). IKEA is globally known for its simple and elegant product design, its huge but inviting retail stores, and its almost impossibly low prices (which drop another 1.5 percent to 2 percent at the start of each fiscal year per company mandate).

Few brands have achieved such an iconic status, and fewer still command the devout customer loyalty that IKEA has earned, which is all the more remarkable when you consider the relative burden IKEA places on its customers to pick, carry, and assemble its flat-packed furniture themselves. But customers do it willingly, because they understand that IKEA passes the savings on to them, prizing consumer value and affordability above all else.9

IKEA embodies the Fit for Growth formula: It is laser-focused on its strategy and differentiating capabilities; it has firmly aligned its cost structure to reinforce those capabilities; and it is organized to enable profitable growth.

Founder Ingvar Kamprad's original vision—“to create a better everyday life for the many people”—is a lighthouse visible to every IKEA employee worldwide and guides every decision, however big or small. As Ian Worling, IKEA's former director of business navigation, explains it, “That means we offer home furnishings at such low prices that as many people as possible can afford to buy them. That colors everything we do.”10

IKEA employees are relentless in searching for cost savings opportunities in everything but the quality of their merchandise, the customer experience in their stores, and the efficiency of their operations. These comprise IKEA's key capabilities and they safeguard them—in fact, its leaders plow savings they generate elsewhere back into them.

To enhance the customer experience in their stores, for example, IKEA's management has invested heavily in understanding how their customers live at home in various markets. They do home visits and even install cameras in the homes of volunteers to gain insight on what sort of issues their customers encounter, so they can design home furnishings to solve them. Ingvar Kamprad has been known to walk through stores asking customers, “What could we have done better today?”11

IKEA integrates customer engagement, supply chain efficiency, and pricing considerations into the design process itself, enabling it to offer price-conscious and stylish product design while increasing its margins. Designers not only create new products, they work on packaging to economize materials and space to fit more pieces into a container. This congruence between strategy and execution is rare in product design. Designers are generally not responsible for managing expenses. The designs are costed out by a separate group in the finance or supply-chain function, and the retail price is set by a third group in marketing, resulting in a series of trade-offs between competing interests…with no one truly representing the customer or the bottom line.

At IKEA, design, cost, and price are all considered together in the product innovation phase; there are relatively few trade-offs because everyone is seeking the same goals.

IKEA clearly focuses on its differentiating capabilities, aligns its cost structure to advance these capabilities, and enables all of this and its profitable growth through its organization. Its organization and culture are in lockstep when it comes to supporting and reinforcing what it does best. “We work hard to ensure that as new people come in, they understand who we are and what we're trying to do,” says Worling. “The people who work here genuinely want to be here and share IKEA's core values of cost consciousness and humility.” As Kamprad himself put it more bluntly: “Wasting resources is a mortal sin at IKEA.…Expensive solutions to any kind of problem are usually the work of mediocrity.”12

People at every level recognize when someone is behaving counter to the company's values. If an employee visibly wastes resources or reprimands a subordinate for suggesting an idea, he or she will hear about it immediately, not just from higher-ups, but from everyone around that person. People know that their continued attention to each other's behavior makes the entire system work.

This rigorous and continuous focus on what they do best when it comes to allocating costs is what distinguishes IKEA from Circuit City. Nowhere is the contrast more striking than in how they both confronted the need to sharply reduce costs in the global recession of 2008, which hit both retailers' core markets (new homeowners and middle-class consumers) hard.

While Circuit City summarily exited core businesses and executed waves of demoralizing layoffs, IKEA returned to its guiding vision and simply amplified the cost fitness measures it already had in place. “We didn't focus on cutting costs, because that's the easiest thing to do in retail. You just lay people off, and cut back some of your capital expenditure, and it reduces your variable costs,” says Worling. “But it also weakens you.”13

Instead, the chain's leaders continued investing in the capabilities that differentiated IKEA—for example, its custom-designed stores with distinctive room settings, supervised children's playrooms, and convenient self-serve eateries—all designed to make customers feel at home. IKEA not only built new stores, it extended and expanded existing ones.

“To make up the difference, we had to become very good at four things: Lowering operational costs…increasing volume…developing an even better-functioning supply chain…and empowering our coworkers. We asked ourselves what we could do during this period to lower our costs and, instead of increasing the bottom line, turn every Euro back to lower prices for our customers,” recalls Worling. (At other companies, even 25 percent reinvestment is considered remarkable).

With that goal in mind, IKEA sought further cost-savings opportunities in places customers didn't see. Its product designers collaborated with its factory engineers and suppliers even more intensively to uncover additional efficiencies. They worked even more diligently on reducing packaging. “Even a few millimeters can make a big difference in fitting more pieces into a container. We hate transporting air,” says Worling. “In general, we always ask ourselves, ‘Would our customers want to pay for that particular item themselves?’ If the answer is no, then we try to find a way to do without it or to do it in a cheaper way.”

And this is why IKEA is emblematic of the Fit for Growth philosophy and approach. It makes deliberate choices around a crystal clear value proposition that prioritizes its key capabilities. It's also why the IKEA Group has achieved the seemingly impossible: about 10 percent annual top-line growth since 2001, surpassing €30 billion in revenues in 2015, and stable margins despite the ongoing price reductions and economic pressure of the past several years.

Fit for Growth companies are lean and deliberate in spending money—every day. They manage their costs for both efficiency and effectiveness. In all their investments, they seek long-term value. This means continually pursuing the lowest-cost way to run their operations and organization, taking full advantage of economies of scale and scope. In our experience, companies that become Fit for Growth do not see cost optimization as a single, “big bang”–style event. Instead, they make it a continuous process, embedded in the daily fabric of business.

By choosing to cut costs proactively and continuously, IKEA has been able to operate from a position of strength, even in times of market stress. As a result, it has avoided the panic and aggression that overtook Circuit City's senior executives in its final days—and the fate of all too many other companies in recent years.

To adhere to the Fit for Growth formula, companies have to make tough decisions. Senior executives may decide to exit an entire business or product line that doesn't leverage the company's differentiating capabilities. They may decide to outsource a number of support functions that do not have to be world class to enable the strategy. They may realign compensation and incentives to drive performance in one area to the detriment of another. These decisions have real consequences for real people—it is the rare senior manager who finds making and executing these trade-offs comfortable or easy.

But the sense of purpose and energy that this sort of strategic clarity and coherence delivers to an organization cannot be overstated. It is those companies that stick to this guiding philosophy that demonstrate market-leading returns year after year.

The Fit for Growth Index

To demonstrate the truth of that statement, we developed the Fit for Growth14 Index, a quantitative metric that measures companies' adherence to the three elements of the Fit for Growth framework: focus on a few differentiating capabilities, align cost structure, reorganize for growth.15 Having seen these three elements create value in the market, we wanted to determine how important they are—collectively and separately—in driving results. So we correlated the index scores of about 200 companies across various sectors with their financial performance, namely total shareholder return (TSR) adjusted for industry-specific factors.16

As Figure 1.1 illustrates, there is a clear correlation between how fit a company is for growth according to our index and its total shareholder returns. Almost three-quarters (73 percent) of companies with high index scores had high or medium-high TSR scores, and the reverse also proved true—those with low index scores generated lower returns. (See Figure 1.2.)

Figure 1.1

Figure 1.2

Having established the link between Fit for Growth Index scores and market returns, the next logical step was to isolate those specific attributes in the index framework that best explained strong performance. (See “Calculating the Fit for Growth Index.”) Our analysis highlighted the following six attributes across all three index dimensions: coherent strategy, strong capabilities, systematic investments, aligned initiatives, speed and decisiveness, and strong leadership.

Our research highlighted a number of other noteworthy findings:

High-performing companies tightly link their growth and cost agendas.

They clearly understand what capabilities are truly critical to winning with their strategy, and they funnel the bulk of their resources to those differentiating capabilities.

Companies need to combine all three elements to unlock outstanding results.

Those that integrate and align differentiating capabilities, cost structure, and organization generate the highest Fit for Growth Index scores and the highest financial returns. You cannot excel in only one of these elements and hope for the same result. For example, a company that does the hard work of identifying its few differentiating capabilities and aligning its cost structure will see costs creep back after a few years if it fails to adjust its organization to support the new regime. In our experience and research, companies stumble on the second imperative—they identify the right differentiating capabilities, but they don't have the heart or discipline to actually redirect resources to them from everyday activities.

Few companies are Fit for Growth.

Although the formula for success is clear and its positive impact obvious, less than one-fifth of the companies we assessed seemed well-prepared for growth. Very few—only 6 percent—demonstrated strength in all three elements.

Calculating the Fit for Growth Index

The index assesses companies in three key areas: strategic clarity reinforced by an aligned system of capabilities, an aligned resource base and cost structure, and a supportive organization. Each company received a composite score from 1 to 5 based on its “fitness” in each of these areas (5 = the most fit). In calculating the scores, we weighted the three factors as follows: strategic clarity and coherence at 50 percent, resource alignment at 30 percent, and supportive organization at 20 percent. The second and third factors together constitute a company's execution capability. Thus, a company's index score is derived in equal parts from its strategy and its executional fitness. These weightings reflect our belief that strategy and execution are equally important in determining performance.

The three factors were in turn made up of several components, each with its own weighting:

Focus on a few differentiating capabilities: coherent strategy (15 percent), strong capabilities (10 percent), strong/coherent product portfolio (10 percent), and presence in critical markets (15 percent)

Align the cost structure: systematic investments in differentiating capabilities (10 percent), thoughtful cost reduction (15 percent), and improvement initiatives aligned with strategy (5 percent)

Organize for growth: speed and decisiveness (10 percent), strong leadership (5 percent), and supportive culture (5 percent)

Our survey sample comprised 197 companies in 17 industries. Companies were chosen to yield a balanced sample including high, medium, and low financial performers in each industry, based on their total shareholder return over a two-year period. To supplement our knowledge of the companies, we examined information from research databases, analysts' reports, earnings call transcripts, and business periodicals.

So we know that companies that are Fit for Growth outperform. Their strategies are clear, differentiated, and well articulated. They have demonstrated resilience to market and environmental changes. Their most important capabilities are highly advanced and lead their industries; their resources are systematically directed to initiatives and opportunities with the highest strategic and financial returns; their organizational structures support key capabilities, with efficient decision making and talent in the right places; and their culture of cost management extends to the front line.

But we also know that most companies are not Fit for Growth. In the next two chapters, we will break down the journey to becoming Fit for Growth into its three basic steps—focus on a few differentiating capabilities, align the cost structure, and reorganize for growth—and provide an overview on how to achieve excellence in each. Part II provides a manager's guide on how to cut costs and grow stronger that presents in detail nine specific levers you can pull to reduce costs in a smart, strategic way—everything from automation to zero-basing. In Part III, we offer insight on how to actually manage a cost transformation from the top to the trenches—and then how to sustain the gains by aligning your organization and culture behind its new growth priorities.

We will show how companies like IKEA have not only restructured without wreckage but have actually enlisted their employees in the cost transformation process. Cost reduction does not have to conjure up images of mayhem and destruction—it can be a constructive, even uplifting exercise if managed adeptly and sensitively. Most important, it can make your company more competitive, more profitable, and better prepared to grow.

Notes

1.

Jessica Sackett Romero, “The Rise and Fall of Circuit City,” Federal Reserve Bank of Richmond,

Econ Focus

, 3Q (2013): 31–33,

www.richmondfed.org/∼/media/richmondfedorg/publications/research/econ_focus/2013/q3/pdf/economic_history.pdf

.

2.

Ibid.

3.

Don Eames,

Circuit City Six: Six Fatal Mistakes of a Once “Good to Great” Company

(Minneapolis, MN: Eames Management Group, 2009),

www.eamesmgmt.com/circuit-city-six-ebook

.

4.

John R. Wells,

Circuit City Stores Inc.: Strategic Dilemmas

(Cambridge, MA: Harvard Business School, 2005).

5.

Anita Hamilton, “Why Circuit City Busted, While Best Buy Boomed,”

Time

, November 11, 2008,

http://content.time.com/time/business/article/0,8599,1858079,00.html

.

6.

Erica Ogg, “Circuit City Gets Delisting Notice from NYSE,”

CNET.com

, October 31, 2008,

www.cnet.com/news/circuit-city-gets-delisting-notice-from-nyse

.

7.

Romero, “Rise and Fall.”

8.

Ibid.

9.

Paul Leinwand and Cesare Mainardi,

Strategy That Works: How Companies Close the Strategy-to-Execution Gap

(Boston: Harvard Business Review Press, 2016).

10.

Deniz Caglar, Marco Kesterloo, and Art Kleiner, “How Ikea Reassembled Its Growth Strategy,”

strategy+business

, May 2002,

http://www.strategy-business.com/article/00111?gko=66b6e

.

11.

Ibid.

12.

Ibid.

13.

Ibid.

14.

Fit for Growth is a registered service mark of PwC Strategy& LLC in the United States.

15.

Vinay Couto and Ashok Divakaran, “How Ready Are You for Growth?”

strategy+business

, August 2013,

http://www.strategy-business.com/article/00199?gko=edc83

.

16.

TSR scores range from 0 and 100, with 100 representing the company with the highest returns in its industry segment, and 0 representing the one with the lowest. This form of normalization insulates TSR results from external factors that might affect some sectors more than others.

2Becoming Fit for GrowthThe Restructuring and Renewal Journey

As competitive and economic pressures mount, we are seeing companies anxiously searching for ways to bolster returns and grow their business. They are looking for breakthroughs to innovate new products and services, enter new markets, or offer more compelling customer value propositions—either organically or through mergers and acquisition.

To capture that increasingly elusive growth, companies need to be Fit for Growth. They need to have gone through the rigorous discipline of identifying the three to six distinguishing strengths (or, as we call them, differentiating capabilities) that give them a “right to win”—the ability to compete more effectively than competitors in the arenas where they choose to do business. Then they need to build their strategy—and hence their cost structure and organization—around that right to win.

As we've noted, this strategic exercise requires hard choices—about what markets to participate in, what products and services to keep or cut, what customers to serve, and what capabilities to invest in or prune. Until companies make those hard choices about the few things they can and should do exceptionally well to thrive in the competitive space they've chosen—and consciously divert resources from everything else—they will not be Fit for Growth.

How do you know if your company is fit or unfit for growth? Our diagnostic is deceptively simple.

Have you identified the differentiating capabilities that drive your growth strategy?