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Negotiation skills matter most when authority is insufficient. This book explores how managers gain cooperation by making people feel understood before decisions become contested. It treats trust as a practical operating asset. The core mechanisms are relational credit, non-defensive listening, and influence without humiliation. Each mechanism shows how conflict can be reduced without avoiding hard conversations. Instead of pushing arguments harder, leaders learn to examine the conditions under which others can agree without losing face, status, or autonomy. In EU business environments, where consensus, works councils, and cross-border expectations shape decisions, persuasion depends on credibility long before the final ask.
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Liczba stron: 201
Rok wydania: 2026
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