We Might Actually Know What We're Doing ebook

Mercer Solutions might finally know what it is doing. That would be reassuring if the problems had not become even stranger. Two men share a name, a wall makes noise at exactly 2:10 a.m., and a drawer contains a surprise nobody requested. Another Daniel Mercer appears, ordinary problems refuse to remain ordinary, and unopened letters from a dead man belong to the one person who refuses to read them. But the team has changed. They have learned to ask what people actually want, respect decisions that are not theirs to make, and recognize that successful help should not make anyone dependent on Mercer Solutions forever. In the warm, witty final volume of Customer Service for Impossible Problems, Daniel, Maya, and the rest of the team face their last collection of impossible cases—and discover that the best ending may be a client who no longer needs to return, a problem that can wait until Monday, and an office ready to open its doors again.