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This book explores how emotional intelligence can make difficult conversations more manageable by fostering self‑awareness, empathic listening, and calm regulation. It invites readers to notice their own reactions when tension arises, creating space for understanding rather than reflexive defense. By recognizing the emotions that surface in both themselves and others, readers can engage with greater clarity and compassion. The approach emphasizes presence and acceptance, allowing conversations to unfold with less strain and more mutual respect.
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Liczba stron: 218
Rok wydania: 2026
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